Help & support
Quick answers to common questions. Can't find what you need? Email us and a person will reply.
Contact support
Include the email on your account and, for a booking, the club and date. We reply as soon as we can.
harshnagalla@gmail.comFor questions about a booking on the day, call the club directly. Its phone number is on the club page.
Frequently asked questions
How do I book a court?
Search for your sport and city, pick a club, choose a time and court, and confirm. Your bookings are in Profile → My bookings.
How do I pay?
You pay the club at the venue, by whatever methods the club accepts. CourtPe never asks for your card details. Prices shown include GST where applicable.
My booking says “Request sent”. What does that mean?
Some clubs confirm each booking themselves. The slot is held for you while the club decides. We'll notify you when they accept or decline. If they don't respond in time, the request expires and the slot is released.
How do I cancel?
Open the booking and tap Cancel booking. Each club sets its own cancellation window, shown on the booking. After the window closes, contact the club directly. You can always withdraw a request the club hasn't accepted yet.
The club changed or cancelled my booking.
Clubs sometimes need to move or cancel bookings, for example for maintenance or weather. You'll get a notification and email with the details. For anything you paid at the venue, the club arranges refunds directly with you.
How do open matches and levels work?
Create a match when you book, or join one at your level. Your level starts from a short questionnaire and moves as you and your opponents confirm results.
I'm not getting notifications.
Check that notifications are allowed for CourtPe in your phone settings, then check Profile → Notification settings in the app.
How do I list my club?
Use List your club. We review each application and let you know by email.
How do I delete my account?
In the app, go to Profile → Settings → Delete account, or use the Delete account page on the web. See the Privacy policy for what is removed.
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